This Kaizen Denki website is operated by Dialog Hub Sdn Bhd. Throughout the site, the terms “we”, “us” and “our” refer to Dialog Hub Sdn Bhd. This website, including all information, tools, and services available from this site to you, the user, is conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (“T&Cs”).

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Personal Data and Privacy

We will collect and use the information furnished by you in connection with the order (“Information”) in accordance with the Privacy Statement as posted on this Website and this Clause 4. By furnishing the Information to us, you are agreeing to our use of the Information as set out herein.

We will keep the Information confidential, but we may from time to time provide the Information to:

  • any governmental or statutory authorities pursuant to statutory or judicial order or in compliance with applicable laws;
  • any other member(s) or affiliate(s) of Dialog Hub Sdn Bhd; and / or
  • any other person on a need-to-know basis who is under a duty of confidentiality to us, such as our authorized service providers which include the payment processor.

Warranty Service

Different warranty terms apply to different products purchased online. The warranty period hereunder shall commence from the date of delivery of the goods (those of which warranty is applicable) (“Warranty Goods”) at the delivery address and shall remain valid for a certain period (as the case may be) (“Warranty Period”), which scope shall be subject to the detailed terms and conditions of warranty offered by us (the “Warrantor”).

For warranty registration, please visit the link: https://www.kaizendenki.com/user-registration/ to complete the warranty registration, and keep the delivery note hard copies.

The warranty under this clause shall not cover, inter alia:

  • any consumable items / parts supplied with the Warranty Goods;
  • any accessories not being part or component of the Warranty Goods;
  • damage due to acts of God, accident, misuse, abuse, negligence, unauthorized alteration / modification, improper handling or operation, improper connection to voltage supply, repair or attempted repair of the Warranty Goods by any person not authorized by the Warrantor, or deterioration due to normal wear and tear; or
  • damage excluded by the Warrantor.

If any Warranty Goods are found to be faulty or defective during the Warranty Period, we will, subject to the relevant terms and conditions of warranty, arrange at our option to either repair or replace such Warranty Goods at no additional cost to you, provided that you take the Warranty Goods to a designated service center within the Warranty Period and collect it from the same after completion of the relevant repair or replacement (as the case may be) at your own cost.

Notwithstanding anything contained in this clause, the extent of our liability in respect of any Warranty Goods during the Warranty Period shall be limited to the extent and scope of warranty offered by the Warrantor. For the avoidance of doubt, we shall neither be liable for any fault, damage or defect of any non-Warranty Goods at any time nor be liable for any fault, damage or defect of any Warranty Goods after the expiration of the Warranty Period.

General Terms

You shall not assign or transfer any rights or obligations to any third person without our prior written consent thereto.

We reserve the right to amend the T&Cs from time to time without prior notice to you.

The provisions contained in each clause of the T&Cs shall be enforceable independently of each of the others and its validity shall not be affected if any of the others is invalid. If any of those provisions is void but would be valid if some part of the provision were deleted, or if the amount or duration (if applicable) mentioned in the provision was reduced or shortened, the provision in question shall apply with such modification, reduction or shortening as may be necessary to make it valid.

The T&Cs as set out herein and any arising dispute or matter shall be governed by and construed in accordance with the laws of Malaysia. Both you and we shall submit to the non-exclusive jurisdiction of the Malaysian courts.


If you have any enquiries, please contact us at +6011-1111-1317 between 10:00 a.m. to 5:00 p.m. from Monday to Friday. We are closed on Saturday and Sunday.